FREE shipping Australia wide with orders over $80

Shippings And Returns

What sort of payment methods do you accept?

We accept MasterCard and Visa cards via PayPal.

When paying via PayPal, you will be taken to PayPal’s secure payment portal to finalise payment.

Are my credit card and bank details secure?

We never record your credit card information on our site. When you purchase products at the Charlie’s Cookies website, your payment details are processed securely by the PayPal gateway which has the highest possible level of SSL security. We keep a secure record of your order details until your order is dispatched in case any changes occur with your order. After this, your payment details are not stored.

How will I know that my order has been processed?

After you have placed your order on our website, we will email you to confirm that your order has been processed and shipped. If we cannot process or accept your order after payment is received, we will contact you by email or telephone.

Do you ship internationally?

Unfortunately, for our international cookie lovers, we do not currently offer international freight through our online shopping facility. We will continue working on a solution where we can guarantee freshness, efficiency and ensure compliance with the Australian Food & Safety regulations. Please feel free to email us at [email protected] if you would like to discuss an international transaction.

Can I track my item?

Yes, once your order has been dispatched Australia Post will email you the tracking number. You can track your item on the website here www.auspost.com.au/eParcel.

If you don’t receive the email please check your spam or deleted items folder just in case it has landed in there.

Please call us if you need help tracking something down as we are always happy to assist.

How are postage and shipping calculated?

Postage and shipping are calculated on the weight and dimensions of your order. Once you process your order and nominate your delivery address, Australia Post’s E-Parcel will calculate the shipping amount for you. For all purchases over $80, shipping is FREE of charge (not applicable for express post orders).

If the order total weight, dimensions, or food-handling requirements fall outside the limits allowed by our shipping fee calculations, we will contact you to advise of the correct or amended postage fee.

How is my item delivered within Australia?

All items are packed appropriately and sent via Australia Post. To check Australia Post delivery times click here www.auspost.com.au/eParcel

When will my item be dispatched?

Orders are despatched within 2-3 business days of receipt.

What if I have selected to collect from Charlie’s outlet store?

Pick up collection is free. You can pick up your order from 225 East Boundary Rd, East Bentleigh, between 10 am – 4 pm, Monday – Friday. You will be notified when your order is ready to pick up. Please ensure you have a valid ID or present your order receipt.

What happens if my item is lost or damaged in transit?

Our cookies are precious cargo to us and our cookie lovers. We work very hard to treat them with the love they deserve. However, on very few occasions items can get damaged in transit that is beyond our control. If this happens please email information and photos to [email protected] of the damaged item and packaging for review.

If your item does not arrive, or you think it may be lost please email [email protected] with your order confirmation or Australia Post tracking number and we will follow up for you.

What address should I send my item to?

When entering your shipping details you can either select a business address or your personal residence.

By proceeding with your order, you are agreeing that your parcel will have an automatic authority to leave ‘at the doorstep’ if your premises are unattended. 

It is helpful if you give additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’. Please remember that while these instructions will be passed on to the delivery agent, Charlie’s Cookies is not responsible should these instructions not be adhered to.

Charlie’s can not accept responsibility for any loss or damage which may result from an Authority to Leave delivery. If you feel that the item is at risk of being lost or damaged, please tick the carded parcel option.

Please note that the delivery agent is unable to contact you prior to delivery or deliver at a specific time.

How old do I have to be to order online?

Whilst you can be any age to enjoy the delicious cookies, we do require that all orders placed online are by persons aged eighteen (18) years and over. You may contact us directly via [email protected] to enquire about other means of purchasing Charlie’s products.

What if I’m not happy with my products and want to return them?

It is most important to us that you are 100% satisfied. Charlie’s take every precaution to ensure that your box arrives on time and in good condition. If we supply an incorrect product, please notify us within 48 hours of delivery, and as long as the product is unopened we will arrange for the correct product to be sent at no additional cost.

Unfortunately, given that our products are perishable, we are unable to accept returns for any of the below reasons.

a) products that have been ordered incorrectly or in circumstances where you have a change of mind about the type of product chosen for any reason.

b) if you change your address and fail to update your details on this site and the parcel have been sent to the wrong address.

What if a product is out of stock?

Whilst we make every effort to ensure the availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund, or to choose another equally tasty product.

How fresh can I expect my products to be?

Most of our products get eaten pretty quickly. However, we are actually one of few manufacturers that boast a long and healthy shelf life ranging from 3-12 months. When purchasing from our online store you can expect to receive a product with a minimum 3-month shelf life. If this is not the case with your order, please contact us at [email protected]. Please note we use oxygen and moisture barrier packaging to extend the shelf life of our product. We do not ADD any preservatives to our products. 

Delivering Cookie Dough to the following Melbourne Metro and Surrounding suburbs

ABBOTSFORD3076
ABERFELDIE3040
AIREYS INLET3231
AIRPORT WEST3042
ALBERT PARK3206
ALBION3020
ALPHINGTON3078
ALTONA3018
ALTONA MEADOWS3028
ALTONA NORTH3025
ANAKIE3221
ARDEER3022
ARMADALE3143
ARTHURS CREEK3099
ARTHURS CREEK3099
ARTHURS SEAT3936
ASCOT VALE3032
ASHBURTON3147
ASHWOOD3147
ASPENDALE3195
ASPENDALE GARDENS3195
ATTWOOD3049
AVALON3212
AVONDALE HEIGHTS3034
AVONSLEIGH3782
BALACLAVA3183
BALLAN3342
BALNARRING3926
BALNARRING BEACH3926
BALWYN3103
BALWYN NORTH3104
BARRABOOL3221
BATESFORD3221
BAXTER3911
BAYSWATER3153
BAYSWATER NORTH3153
BEACONSFIELD3807
BEAUMARIS3193
BEENAK3139
BELGRAVE3160
BELLARINE3221
BELLFIELD3081
BEND OF ISLANDS3097
BENNETTSWOOD3125
BENTLEIGH3204
BENTLEIGH EAST3165
BERWICK3806
BLACK ROCK3193
BLACKBURN3130
BLAIRGOWRIE3942
BONEO3939
BORONIA3155
BOX HILL3128
BOX HILL NORTH3129
BRAESIDE3195
BRAYBROOK3019
BREAKWATER3219
BRIGHTON3186
BRIGHTON EAST3187
BROADMEADOWS3047
BROOKLYN3012
BRUNSWICK3056
BRUNSWICK EAST3057
BRUNSWICK WEST3055
BULLEEN3105
BUNDOORA3083
BUNINYONG3357
BURNLEY3121
BURNSIDE3023
BURNSIDE HEIGHTS3023
BURWOOD3125
BURWOOD EAST3151
CAIRNLEA3023
CALDER PARK3049
CAMBERWELL3124
CAMPBELLFIELD3061
CANTERBURY3126
CAPE SCHANCK3939
CARLTON3053
CARLTON NORTH3054
CARNEGIE3163
CAROLINE SPRINGS3023
CARRUM3197
CARRUM DOWNS3201
CAULFIELD3162
CAULFIELD NORTH3161
CERES3221
CHADSTONE3148
CHADSTONE S/CENT3148
CHELSEA3196
CHELTENHAM3192
CHIRNSIDE PARK3116
CHRISTMAS HILLS3775
CLARINDA3169
CLAYTON3168
CLAYTON SOUTH3169
CLEMATIS3782
CLIFTON HILL3068
COBURG3058
COLDSTREAM3770
COLLINGWOOD3066
COOLAROO3048
COTTLES BRIDGE3099
CRAIGIEBURN3064
CRANBOURNE3977
CREMORNE3121
CROYDON3136
DALLAS3047
DANDENONG3175
DANDENONG SOUTH3164
DEER PARK3023
DELAHEY3037
DERRIMUT3030
DIAMOND CREEK3089
DINGLEY3172
DIXONS CREEK3775
DOCKLANDS3008
DON VALLEY3139
DONCASTER3108
DONCASTER EAST3109
DONVALE3111
DOREEN3754
DOVETON3177
DROMANA3936
EAGLEMONT3084
EAST CAULFIELD3145
EAST GEELONG3219
EAST MELBOURNE3002
EDITHVALE3196
ELSTERNWICK3185
ELTHAM3095
ELWOOD3184
EMERALD3782
ENDEAVOUR HILLS3802
EPPING3076
ESSENDON3040
ESSENDON NORTH3041
FAIRFIELD3078
FAWKNER3060
FERNTREE GULLY3156
FINGAL3939
FITZROY3065
FITZROY NORTH3068
FLEMINGTON3031
FLINDERS3929
FOOTSCRAY3011
FOOTSCRAY WEST3012
FOREST HILL3131
FOUNTAIN GATE3805
FRANKSTON3199
FRANKSTON NORTH3200
GARDENVALE3185
GEELONG CITY3221
GLADSTONE PARK3043
GLEN IRIS3146
GLEN WAVERLEY3150
GLENHUNTLY3163
GLENROY3046
GNARWARRE3221
GREENSBOROUGH3088
GREENVALE3059
GREY RIVER3221
GRUYERE3770
HADFIELD3046
HALLAM3803
HAMILTON3300
HAMPTON3188
HAMPTON PARK3976
HAWTHORN3122
HAWTHORN EAST3123
HEALESVILLE3777
HEATHERTON3202
HEATHMONT3135
HEIDELBERG3081
HEIDELBERG HEIGH3081
HEIDELBERG WEST3081
HIGHETT3190
HILLSIDE3037
HODDLES CREEK3139
HOPPERS CROSSING3029
HUGHESDALE3166
HUNTINGDALE3166
HURSTBRIDGE3099
IVANHOE3079
JACANA3047
JOLIMONT3002
KALLISTA3791
KALORAMA3766
KANGAROO GROUND3097
KEALBA3021
KEILOR3036
KEILOR EAST3033
KENNETT RIVER3221
KENSINGTON3031
KEW3101
KEW EAST3102
KEYSBOROUGH3173
KILSYTH3175
KINGS BURY3083
KINGS PARK3021
KINGSVILLE3012
KNOXFIELD3180
KOOYONG3144
LALOR3075
LANGWARRIN3910
LANGWARRIN SOUTH3911
LARA3212
LAUNCHING PLACE3139
LAVERTON3028
LAVERTON NORTH3026
LILYDALE3140
LITTLE RIVER3211
LOVELY BANKS3221
LOWER PLENTY3093
LYNDHURST3975
MACCLESFIELD3782
MACLEOD3085
MAIDSTONE3012
MAIN RIDGE3928
MALVERN3144
MAMBOURIN3024
MARIBYRNONG3032
MCCRAE3938
McKINNON3204
MEADOW HEIGHTS3048
MELB AIRPORT3045
MELBOURNE3000
MELBOURNE – ST KILDA RD3004
MELBOURNE WEST3003
MENTONE3194
MENZIES CREEK3159
MERNDA3754
MERRICKS BEACH3926
MERRICKS NORTH3926
MICKLEHAM3064
MIDDLE PARK3206
MILL PARK3082
MITCHAM3132
MONBULK3793
MONT ALBERT3127
MONT ALBERT NORTH3129
MONTMORENCY3094
MONTROSE3765
MOOLAP3221
MOONEE PONDS3039
MOORABBIN3189
MOORABBIN AIRPORT3194
MOORABOOL3221
MOOROODUC3933
MOOROOLBARK3138
MORANG3752
MORDIALLOC3195
MORNINGTON3931
MOUNT COTTRELL3024
MOUNT DANDENONG3767
MOUNT ELIZA3930
MOUNT EVELYN3796
MOUNT MARTHA3934
MT WAVERLEY3149
MULGRAVE3170
MURGHEBOLUC3221
MURRUMBEENA3163
NARRE WARREN3805
NEWCOMB3219
NEWCOMB3219
NEWMARKET3031
NEWPORT3015
NEWTON3220
NIDDRIE3042
NOBLE PARK3174
NORTH MELBOURNE3051
NORTHCOTE3070
NOTTING HILL3168
NUNAWADING3131
NUTFIELD3099
OAK PARK3046
OAKLANDS JUNCTION3063
OAKLEIGH3166
OAKLEIGH SOUTH3167
OLINDA3788
ORMOND3204
PAKENHAM3810
PANTON HILL3759
PARK ORCHARDS3114
PARKDALE3195
PARKVILLE3052
PASCOE VALE3044
PATTERSON LAKES3197
PEARCEDALE3912
PLENTY3090
POINT COOK3030
POINT WILSON3212
POINT WILSON3212
PORT MELBOURNE3207
PORTSEA3944
PRAHRAN3181
PRESTON3072
PRINCESS HILL3054
RAVENHALL3023
RED HILL3937
RED HILL SOUTH3937
RESEARCH3095
RESERVOIR3073
RICHMOND3121
RINGWOOD3134
RIPPONLEA3185
ROSANNA3084
ROSEBUD3939
ROSEBUD WEST3940
ROWVILLE3178
ROXBURGH PARK3064
RYE3941
SAFETY BEACH3936
SANDHURST3977
SANDOWN –
SANDRINGHAM3191
SASSAFRAS3787
SASSAFRAS GULLY3787
SCORESBY3179
SEAFORD3198
SEDDON3011
SELBY3159
SEPERATION CREEK3221
SEVILLE3139
SEVILLE EAST3139
SHERBROOKE3789
SILVAN3795
SMITHS GULLY3760
SOMERTON3062
SOMERVILLE3912
SORRENTO3943
SOUTH GEELONG3220
SOUTH MELBOURNE3205
SOUTH MORANG3752
SOUTH WHARF3006
SOUTH YARRA3141
SOUTHBANK3006
SOUTHGATE –
SPOTSWOOD3015
SPRINGVALE3171
ST ALBANS3021
ST ALBANS PARK3219
ST ANDREWS BEACH3941
ST HELENA3088
ST KILDA3182
ST KILDA EAST3183
ST LEONARDS3223
STAUGHTON VALE3221
STEELS CREEK3775
STONEHAVEN3221
STRATHEWEN3099
STRATHMORE3041
SUGARLOAF3221
SUNBURY3429
SUNSHINE3020
SURRY HILLS3127
TARNEIT3029
TARRAWARRA3775
TAYLORS HILL3037
TAYLORS LAKES3038
TEMPLESTOWE3106
TEMPLESTOWE LOWER3107
THE BASIN3154
THE PATCH3792
THOMASTOWN3074
THOMSON3219
THORNBURY3071
TOOLERN  VALE3337
TOORAK3142
TOORONGA3146
TOOTGAROOK3941
TORQUAY3228
TOTTENHAM3012
TREMONT3785
TRUGANINA3029
TULLAMARINE3043
UPFIELD3048
UPWAY3158
VERMONT3133
VIEWBANK3084
WALLINGTON3221
WANDIN EAST3139
WANDIN NORTH3139
WANTIRNA3152
WARRANDYTE3113
WARRANDYTE NORTH3113
WARRANWOOD3134
WATERWAYS3195
WATSONIA3087
WATSONIA NORTH3087
WATSONS CREEK3097
WATTLE GLEN3096
WATTLE PARK3128
WERRIBEE3030
WESTMEADOWS3049
WHEELERS HILL3150
WHITTINGTON3219
WILLIAMS LANDING3027
WILLIAMSTOWN3016
WINDSOR3181
WOLLERT3750
WONGA PARK3115
WONGARRA3221
WOORI YALLOCK3139
WORLD TRADE CENTRE3005
WYE RIVER3221
WYNDHAM VALE3024
YALLAMBIE3085

WHAT ARE YOU LOOKING FOR?